NUMBER:08-083-19
GROUP:08 - Electrical
DATE:August 16, 2019
SUBJECT:Flash: Hands Free Module (HFM) Software Enhancements
OVERVIEW:This bulletin involves reprogramming the HFM with the latest available software.
MODELS:
2012 - 2019 (JC) Dodge Journey
2012 - 2014 (LD )Dodge Charger
2012 - 2014 (LX) Chrysler 300
NOTE: This bulletin applies to vehicles within the following markets/countries: NorthAmerica, EMEA, LATAM and APAC.
NOTE: This bulletin applies to vehicles equipped with Uconnect Voice CommandW/Bluetooth (Sales Codes RSP or RSQ for international).
SYMPTOM/CONDITION:Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon furtherinvestigation the technician may find that the following Diagnostic Trouble Code (DTC) has beenset:
•U0197-00 - Lost Communication With Hands Free Phone Module.
Customers may also comment one or more the following:
•Loss of audio while on a Bluetooth phone call(MYs 2014 - 2019 JC Only).
•HFM does not boot properly. "Hands-Free Module Loading" is displayed on the head unit.
•The HFM is inoperative and unresponsive to all user input.
•The HFM is unresponsive and appears off the bus to wiTECH.
•Inaccurate foreign language translations.
•Voice Recognition (VR) is sluggish after changing the language.
•IPhone 4 starts auto recording itself.
•Background noise from automated speech recognition.
•When in Bluetooth Streaming Audio (BTSA) mode, the display will show “Music pausedconnecting phone” while a song is being played and without an incoming call. Wrong BTSAscreen when deleting.
•When in Text To Speech (TTS), it will be a mix of the TTS and recording.
•IPod touch, BTSA will not audio stream.
•Integrated center stack screen will display “music paused” after ignition was cycled and BTSAwas being used before the ignition was turned off.
•Automatic Sound Recognition (ASR) microphone picking up background noise.
•When the language is set for Italian and after the ignition is cycled, the phone screens willchange to English(Sales Code RSQ Only).
•No response from the steering wheel VR button.
•Not being able to enter into the phone screen on the radio.
•The customer may note when trying to select a non-supported language like Russian orPortuguese, the Hands Free screen will default to English. The VR will default back to the lastlanguage (Italian, French, Spanish, German or Dutch) the customer was using.
The following software enhancement is included for all vehicles, not just international vehicles:
•VR teleprompter update